Returns

3.7. Returns 

Every order at The Rainforest Company is binding. Exchange and return of delivered goods is generally not possible, with the exception of deliveries that deviate from the order or are damaged in transit, as well as defective goods.

Defects must be complained about immediately upon receipt of the goods. Otherwise the goods are considered to be accepted by the customer as faultless. Hidden defects must be reported to The Rainforest Company Customer Service immediately upon discovery by telephone or by email to info@therainforestco.com.

Returns that have been arranged with The Rainforest Company Customer Service should be returned to the following address:

Exagon AG
Räffelstrasse 10, 8045 Zürich

As soon as your return has been received and checked in our warehouse, we will refund the amount. The refund varies depending on the method of payment and will be made within 14 days of receipt of the return.

Credit card: The credit will be credited to your credit card account. You will see the booking on your next credit card statement.

Purchase on account: Your invoice will be reduced by the value of the returned item. You will then only pay for the goods that you have kept. If the transfer has already been made, the amount will be credited to your bank account. For this we need your bank details (IBAN, BIC and account holder). As soon as we have these data, we will instruct the refund.